Digital transformation has become a must for many companies. But HR is often left out of the digital transformation process, even though it is an important part of the business. This is a bad idea because people and company culture are important to the success of digital transformation in organizations.
One reason HR is the last department to be included in digital transformation is that many organizations see HR as an administrative function rather than a strategic one. People often think of human resources (HR) as a support function instead of a key driver of business success. So, HR doesn’t always get the time and money it needs to drive digital transformation.
Another reason is that because management often focuses on tech and not the people side of tech, they may perceive HR doesn’t have the technical knowledge to lead digital transformation efforts. The perception is HR professionals know how to manage people, but they might not know how to use the latest digital tools and technologies. Of course, the right tools and solutions to meet the digital transformation needs of the organization MUST BE EASY and FAST (even FUN) to use by NORMAL PEOPLE, or it will not get adoption.
But the truth is that digital transformation can’t work without the help and active participation of HR. HR is a key part of managing and motivating the organization’s staff, and it is also in charge of creating a culture and set of values that support the organization’s strategic goals. A Mackenzie study found that more than 86% of non-tech companies’ attempts at digital transformation fail because the organizational culture is not ready for the change and leaders tend to focus on the technology instead of the people. Digital transformation can’t work if the employees aren’t interested in and committed to the goals of the organization.
In fact, HR is the only department that can take the lead on digital transformation. HR professionals are directly involved in the culture and values of the company and can help make sure that digital transformation efforts are in line with the company’s strategic goals. HR can also help the organization figure out what skills and training are needed to support its digital transformation efforts. They can also work with managers to make sure that employees have the tools and knowledge they need to do well in a digital environment.